Ember8 · Version 1.0 · Last updated: 5 August 2026
In these terms and conditions, the following definitions apply:
Ember8
The practice of Ember8, based in the Netherlands, offering services in the field of body-oriented guidance, personal development, stress regulation, Body Remembers Trauma Therapy (BRTT®), Trauma Release Breathwork (TRB®), workshops and related activities.
Client
Any natural person who uses the services of Ember8.
Principal
Any natural or legal person who commissions Ember8 or finances a service, session or programme, including employers, organisations and companies.
Session
Any individual appointment, treatment, guidance, intake, introduction or consultation provided by Ember8.
Programme
An agreed series of multiple sessions or guidance moments.
These terms and conditions apply to all quotes, agreements, sessions, programmes, workshops, trainings and other services of Ember8.
By making an appointment, entering into a programme, or participating in an Ember8 activity, the client declares to have read and agreed to these terms.
Deviations from these terms are only valid when confirmed in writing by Ember8.
Should one or more provisions of these terms prove invalid, the remaining provisions remain fully in force.
Ember8 offers, among other things:
The guidance is aimed at awareness, stress regulation, personal development and increasing body awareness.
Ember8's services are explicitly not a substitute for medical, psychological or psychiatric treatment.
Ember8 does not make medical diagnoses, does not prescribe medication, and never advises clients to independently stop taking prescribed medication.
The client participates voluntarily in every session or programme.
The client remains responsible at all times for:
Ember8's guidance is based on a best-efforts obligation, not an obligation of result.
Every client is unique. Therefore, no guarantees can be given regarding the outcome, duration or result of a session or programme.
To prepare carefully for every session, each new client receives an intake form in advance.
The client declares to:
Ember8 reserves the right to postpone, reschedule or refuse a session when participation is not considered responsible in professional judgement.
The client remains responsible for providing accurate and complete information.
Ember8's Medical Disclaimer & Contraindications form an integral part of these terms and conditions.
By booking a session or programme, the client declares to:
When Ember8 considers that participation is not medically or psychologically responsible, a session may be refused, postponed or ended without further explanation.
A first session must be booked at least seven calendar days before the desired appointment.
After booking, the client receives a digital intake form.
This form must be fully completed no later than 72 hours before the start of the first session.
If the intake form is not received in time, Ember8 reserves the right to reschedule the appointment.
Payment takes place before the start of the session via the offered payment method, unless otherwise agreed in writing.
For employers, organisations and other business principals, a payment term of 14 calendar days after the invoice date applies, unless otherwise agreed in writing.
If this payment term is exceeded, Ember8 reserves the right to charge statutory interest and any extrajudicial collection costs.
At Ember8, every session is carefully prepared and reserved exclusively for the client.
An appointment can be cancelled or rescheduled free of charge up to 48 hours before the start of the session.
In case of cancellation within 48 hours of the start, or if the client fails to show up without notice (no-show), the full amount of the reserved session will be charged.
When a session must be rescheduled due to force majeure on Ember8's part, a new appointment will be arranged in consultation. The client is not entitled to additional compensation in that case.
A programme is based on mutual trust, commitment and active participation from both Ember8 and the client.
Throughout the programme, the client remains responsible for:
When a programme is terminated prematurely as a result of the client's conduct or negligence, including but not limited to:
there is no right to full or partial refund of amounts already paid.
When a programme is paid for in full or in part by an employer, organisation or other principal, the agreed fee remains fully payable.
Cancellation, premature termination, or failure to complete the programme due to the client does not release the principal from the agreed payment obligation.
When a principal decides to terminate a programme partway through after it has started, work already carried out, preparatory work, and reserved sessions remain fully payable, unless Ember8 agrees otherwise in writing.
A safe environment forms the basis of every session.
Ember8 reserves the right to immediately end or refuse a session, programme or collaboration when:
In these situations, there is no right to a refund of amounts already paid.
Ember8 also reserves the right to refuse future appointments or programmes when mutual trust or safety has been seriously compromised.
When a session takes place online, the client is responsible for:
Technical problems on the client's side do not automatically entitle the client to a refund or extension of the session.
When a session cannot take place due to a technical problem on Ember8's side, a new appointment will be arranged free of charge.
Additional terms may apply to workshops, trainings, group sessions and events.
These additional terms are communicated to participants in advance and, where applicable, form part of the agreement.
Participants are responsible for their own safety and respect the privacy, boundaries and personal experiences of other participants.
Photo, audio or video recordings during workshops or group sessions are only permitted with prior written consent from Ember8 and the other participants involved.
Ember8 carries out its work with the greatest possible care.
The guidance is, however, based on a best-efforts obligation and not an obligation of result.
Every client remains responsible for their own choices, health and actions before, during and after a session or programme.
Ember8 is not liable for direct or indirect damage arising from:
Any liability of Ember8 is limited to a maximum of the amount of the relevant session or programme, unless there is intent or deliberate recklessness.
Ember8 is not obliged to fulfil obligations when this is reasonably not possible as a result of force majeure.
Force majeure includes, among other things:
In the event of force majeure, Ember8 will make an effort to reschedule the appointment or programme as soon as possible.
Where this proves not possible, a refund will only be given for parts of the agreement not yet carried out and already paid for.
Ember8 treats all personal information shared during intake, sessions, programmes and other contact confidentially.
Personal data is processed in accordance with applicable privacy legislation (GDPR) and used solely for:
Health data is only processed insofar as necessary for safe and responsible guidance.
Personal data is never provided to third parties, unless:
The full Privacy Policy is available on the Ember8 website.
All texts, exercises, methods, formats, documents, audio recordings, videos, images, presentations, trainings, workshops and other materials provided by Ember8 remain the intellectual property of Ember8 at all times.
Without Ember8's prior written consent, it is not permitted to:
Making photo, video or audio recordings during sessions, programmes, workshops or trainings is only permitted with Ember8's prior written consent.
Publishing recordings via social media, websites or other digital channels without consent is also not permitted.
Ember8 strives for safe, professional and respectful guidance.
If a client has a complaint, they are asked to discuss it directly with Ember8 first. In many cases, a solution can be found through mutual consultation.
If this does not lead to a suitable resolution, both parties can jointly consider appropriate next steps.
Ember8 takes every complaint seriously and will handle it with care.
Dutch law exclusively applies to all agreements, services and legal relationships between Ember8 and the client or principal.
Any disputes will be submitted exclusively to the competent court in the Netherlands, unless mandatory law dictates otherwise.
These Terms and Conditions may be amended by Ember8 when legislation, service provision or business operations give reason to do so.
The most current version is always available via the Ember8 website.
Should one or more provisions of these Terms and Conditions prove wholly or partially invalid or be voided, the remaining provisions remain fully in force.
In situations not provided for in these Terms and Conditions, Ember8 will decide with due regard for reasonableness, fairness and applicable laws and regulations.
By booking a session, programme, workshop or other service, the client declares to: